How can we help?

We don't have a permanent store yet, but we attend pop-up markets and events in Phuket and Bangkok — follow @umi.asia for dates.

In Phuket you can also choose Cash at Store at checkout to pick up your order and try it on at our space before paying.

If you want a closer fit, go down. If you want a relaxed drape, go up. When in doubt, message us before ordering — we'll help.

Not yet. Tell us your size via the contact page — we plan extended ranges based on what customers actually request.

Many UMI pieces are designed for a relaxed, oversized fit. In those styles the garment is intentionally roomy, so M and L are cut to the same dimensions — choose by your preferred drape and styling, not by your usual size label.

Yes — trust the size chart over your usual size label, because sizing varies wildly between brands.

A small note on accuracy: every garment is measured by hand, so the actual piece can differ from the chart by up to 2–3 cm (about 1 inch). The label on the garment may also show a slightly different size than the one you ordered for the same reason.

Each product page has a size table in cm and inches. The numbers shown are the actual garment measurements — compare them to a piece you already own and love. For step-by-step instructions, see our Size Guide (how to measure yourself, plus the size our model is wearing on each photo).

Two ways:

1. Log into your UMI account at umi.store/account, open your order, and click Request a return — pick the item and tell us what you'd like instead.
2. Message us via the contact page with your order number and we'll guide you through it personally.

Either way, an operator reviews every request before anything ships.

That's on us. Contact us within 7 days with photos and we'll send a replacement or full refund, return shipping covered.

We'll offer you store credit or a full refund — your choice.

The customer covers the cost of sending the item back. We cover the cost of shipping the replacement to you.

• Within 7 days of purchase
• Unworn, with tags attached, in original packaging
• Different size or model only, subject to stock
• Available in Thailand only

Because every piece is made in small batches in Thailand, we offer size and style exchanges within 7 days rather than open returns. If something isn't right, message us before sending anything — we resolve almost every case.

Not yet — but let us know your region and we'll notify you when we expand.

You'll receive a tracking link by email as soon as your order ships.

Yes — choose Cash at Store at checkout and we'll arrange a pickup time with you.

฿120 flat anywhere in Thailand — free over ฿4,500. Phuket same-day Grab Express: ฿300.

1–3 business days in Thailand via Flash Express. Phuket: same-day delivery available via Grab Express.

Thailand only at the moment. If you're outside Thailand, contact us and we'll notify you when shipping opens to your region.

At checkout, when you place your order.

Thai Baht (THB).

Yes. Your card details go straight to 2C2P or Stripe — we never see or store them.

Visa, Mastercard, PromptPay, Bank Transfer, Cash at Store (Phuket pickup), plus 70+ regional methods (Alipay, WeChat Pay, KBank, LINE Pay, GrabPay and more) through our secure 2C2P checkout.

We'll reach out before shipping to offer a replacement or a refund.

Reach out within 7 days with photos. We'll arrange a replacement or full refund, and we cover return shipping.

Contact us with your order number and a photo. We'll send the correct item and cover all shipping costs — this is on us, not you.

Contact us within 2 hours of placing your order, before we pack it. Once the parcel ships, we can no longer change it.

Browse the shop, add items to your bag, and check out. You'll receive a confirmation email immediately after payment.

Use the tracking link in your shipping email, or contact us with your order number.

Check your spam folder first. Still nothing? Contact us and we'll resend it.

Yes — you'll get an email with your order number as soon as your payment is processed.

Every product page has a Composition and Care section with the precise wash/iron/dry instructions for that fabric.

General rule: cool wash (max 30°C), gentle spin, low iron, no tumble dry.

All UMI pieces are designed and made in Thailand, in small batches.

Natural and natural-blend fabrics — primarily cotton, linen, lyocell-viscose and silk — chosen for the tropical climate and longevity. Exact composition is listed on every product page.

Yes — unless the page explicitly says pre-order.

Sometimes — popular pieces return. Drop us a line with the product and size; we'll notify you.

Not usually. Any exceptions are stated in the promotion.

No — one code per order.

Enter it at checkout in the discount field. The total will update automatically.

Not a permanent one yet. We attend pop-up markets and events in Phuket and Bangkok — follow @umi.asia on Instagram for upcoming dates.

Yes — in Phuket. Choose Cash at Store at checkout and we'll arrange the pickup.

We rotate slowly and sell through. Nothing we make ends up incinerated or in landfill.

Small batches, natural fabrics, no overproduction. We typically make 30–50 pieces of each style per batch — once they sell out, we either restock or move on.

Small Thai workshops we work with directly. We know the people who cut and sew every piece.

Pick the channel that suits you:

• 💬 Instagram DM — @umi.asia — fastest reply during business hours
• 📱 WhatsApp — +66 80 005 3593
• 💚 LINE — +66 80 005 3593
• ☎️ Phone (urgent only) — +66 80 005 3593
• 📝 Contact form / email — umi.store/pages/contact

Hours: Mon–Sat, 9am–7pm Bangkok time (GMT+7) Reply time: within 4 hours on Instagram DM, WhatsApp, and LINE during business hours. Email replies within 2 business days.