How can we help?

In Phuket you can find and try on UMI pieces at our partner locations — Tree O'Clock, SHE (Bangtao) and TA (Chalong).

Each product page also shows where that item is currently available. To collect and try on an online order, choose Pickup as your delivery method at checkout and select your preferred location.

Can't make it in person? You can still order with confidence — size exchanges and returns are free within 14 days.

Not sure on size? Share your measurements and we'll recommend the best fit before you buy.

If you want a closer fit, go down. If you want a relaxed drape, go up. When in doubt, message us before ordering — share your height, weight and key measurements and we'll help you pick the best size.

Not yet. Tell us your size — we plan extended ranges based on what customers actually request.

Not always — fit varies by style, so go by the garment's measurements rather than your usual size label (sizing differs a lot between brands). Each product page lists the actual measurements — compare them to a piece you already own and love.

A note on accuracy: every garment is measured by hand, so the actual piece can differ by 2–3 cm (about 1 inch). For the same reason, the label sewn inside may show a slightly different size.

Each product page has a size table in cm and inches. The numbers shown are the actual garment measurements — compare them to a piece you already own and love. For step-by-step instructions, see our Size Guide (how to measure yourself, plus the size our model is wearing on each photo).

Choose store credit instead of a card refund and we add the full value of your return, plus an extra 10%, to your UMI account. It's credited as soon as your return is approved — much faster than a card refund, which takes 7–14 business days to reach your bank. You have 12 months to spend it. Just log in before you check out and your credit appears as a payment option. If your order comes to less than your balance, the rest stays in your account for next time; if it comes to more, you simply pay the difference. Your balance is always visible in your account.

Two ways:

• Log into your UMI account, open your order, and click Request a return — pick the item and tell us what you'd like instead

• Message us with your order number and we'll guide you through it personally.

That's on us. Contact us within 14 days with photos or a short video and we'll send a replacement or full refund, return shipping covered.

We'll offer you store credit or a full refund — your choice.

We cover it — return shipping is always free, on both returns and exchanges.

• Within 14 days of delivery

• Unworn, with tags attached, in original packaging

• Refund to original payment, store credit, or a size/colour exchange (subject to stock)

• Available in Thailand only

You have 14 days from delivery to return or exchange — choose a refund to store credit (bonus +10%), your original payment, a size or colour swap, and return shipping is on us. Items in our Sale category are Final Sale — they can't be returned or exchanged unless faulty. If something isn't right, message us. Read the full Returns & Exchanges policy.

Not yet — but let us know your region and we'll notify you when we expand.

You'll receive a tracking link by email as soon as your order ships. Can't find it? Message us with your order number and we'll check for you.

Yes — at checkout, choose Pickup as your delivery method and select your preferred Phuket location. You can pay in store (Cash at Store) when you collect.

฿120 flat anywhere in Thailand, or ฿300 for Phuket same-day delivery via Grab Express. Both are free on orders over ฿5,000. Read the full Shipping policy.

Standard delivery takes 1–2 days, including weekends, for orders placed before 2pm. Orders placed at or after 2pm have a delivery window one day later. In Phuket, same-day delivery is available via Grab Express; we’ll contact you to confirm a convenient time.

Thailand only at the moment. If you're outside Thailand, contact us and we'll notify you when shipping opens to your region.

At checkout, when you place your order.

Thai Baht (THB).

Yes. Your card details go straight to 2C2P or Stripe — we never see or store them.

Visa, Mastercard, PromptPay, bank transfer and Cash at Store (Phuket pickup) — plus many others, including KBank, LINE Pay, GrabPay, Alipay and WeChat Pay, through our secure 2C2P checkout.

We'll reach out before shipping to offer a replacement or a refund.

Same — reach out within 14 days with photos or a short video. We'll arrange a replacement or full refund, and we cover return shipping.

Contact us with your order number and a photo. We'll send the correct item and cover all shipping costs — this is on us, not you.

Contact us within 2 hours of placing your order, before we pack it. Once the parcel ships, we can no longer change it.

Browse the shop, add items to your bag, and check out. You'll receive a confirmation email immediately after payment. Prefer not to order online? Just message us — on Instagram, WhatsApp, LINE or email — and we'll put the order together with you, confirm stock and sizing, and send a PromptPay QR code or a secure payment link.

Log into your UMI account to see your orders and their status, use the tracking link in your shipping email, or contact us with your order number.

Check your spam and Promotions/Updates tabs first — Gmail often files order emails there. Still nothing? Contact us and we'll resend it.

Yes — you'll get an email with your order number as soon as your payment is processed.

Every product page has a Composition and Care section with the precise wash/iron/dry instructions for that fabric. General rule: cool wash (max 30°C), gentle spin, low iron, no tumble dry. Every order also comes with a printed care card, and there's a care-guide video in our Instagram highlights for quick reference.

All UMI pieces are designed and made in Thailand, in small batches.

Natural and natural-blend fabrics chosen for the tropical climate — mostly soft lyocell-viscose knits, linen blends and cotton. The exact composition is listed on every product page.

Yes — unless the page explicitly says pre-order.

Sometimes — popular pieces do return. On the product page, select the size you want and tap Notify When Available — we'll email you the moment it's back in stock. You can also drop us a line with the product and size.

Not usually. Any exceptions are stated in the promotion.

Generally no — our codes aren't set up to stack, so one promotional code applies per order. If you enter a second, checkout automatically keeps whichever saves you more rather than rejecting it. Free-shipping offers and automatic promotions can still apply alongside your code where eligible.

Enter it at checkout in the discount field. The total amount will update automatically.

Not a permanent one yet — but we're in Bangkok regularly for pop-up markets and events, and we announce every date on Instagram @umi.asia. In the meantime you can order online with free delivery over ฿5,000, and size exchanges and returns are free within 14 days.

In Phuket, yes — you can find and try on UMI at our partner locations Tree O'Clock, SHE (Bangtao) and TA (Chalong). In Bangkok we don't have a permanent space yet, but we regularly do pop-up markets and events — follow @umi.asia on Instagram for dates. Each product page also shows where that item is currently available.

Yes — in Phuket. At checkout, choose Pickup as your delivery method and select your location; you can pay in store (Cash at Store) when you collect.

Head to our About page for the full story behind UMI, and follow @umi.asia on Instagram for new drops, behind-the-scenes and events.

We rotate slowly and sell through. Nothing we make ends up incinerated or in landfill.

Small batches, natural fabrics, no overproduction. We typically make 30–50 pieces of each style per batch — once they sell out, we either restock or move on.

Small Thai workshops we work with directly. We know the people who cut and sew every piece.