Refund policy
If a piece isn't quite right, returning it is simple. You have 14 days from delivery to request an ordinary return or exchange. You pay the postage to send the item back to us.
At a glance
- 14 days from delivery — for returns, exchanges and faulty/damaged items alike.
- Customer-paid return postage for ordinary returns and exchanges. We cover return costs for faulty, damaged or incorrect items, and where applicable law requires it.
- Your choice: a size/style exchange, store credit, or a refund to your original payment method.
- Items must be unworn, unwashed, with tags attached.
- A few exceptions: intimate apparel and our Sale collection (Final Sale — non-returnable).
How to return or exchange
- Start your request — for a return, log in at account.umi.store → your order → Request a return; for an exchange, message us with your order number.
- We confirm the return address and instructions. For an ordinary return or exchange, arrange and pay for the return shipment; use a tracked service and keep proof of postage. Where we cover return costs, we will confirm the arrangements.
- Pack the item with its tags and drop it at the carrier's drop-off point, or arrange a pickup.
- Once it reaches us and passes a quick check, we confirm your exchange, credit or refund.
Your options
Exchange — wrong size, or want a different colour or style? We'll sort it for you; if the new piece costs more or less, we simply collect or refund the difference. We send your replacement once your original is back with us. We cover delivery of one replacement per item; you pay the postage to return the original to us — if it's still not right, just return it for a refund or store credit within the 14 days.
Store credit — the easiest and most rewarding choice. Choose credit instead of a card refund and we add the full value plus an extra 10% to your UMI account, yours for 12 months to spend whenever you like (more in our FAQ).
Refund to your original payment method — prefer your money back? We refund the original method; it then takes about 7–14 business days to appear, depending on your bank. Store credit, by contrast, is added to your account immediately once your return is approved.
What we need
- Unworn, unwashed, in original condition, with tags attached and original packaging.
- Tags removed or any sign of wear means we can't accept it back — please check the fit with tags on. We love easy returns and only ask that they're used fairly — we may limit returns for accounts that clearly misuse the policy.
Hygiene items
- Intimate apparel (including underwear) can't be returned or exchanged, for hygiene reasons. Swimwear must keep its hygiene liner intact. Faulty items are always covered.
Sale items
- Sale items (anything in our Sale category) are Final Sale — they can't be returned or exchanged.
- This also covers archive pieces and samples.
- A discount is on the price, never the quality — faulty sale items are always covered.
Faulty or incorrect items
If anything arrives faulty, damaged, or not what you ordered, that's on us. Contact us within 14 days with a photo or short video and we'll replace it or refund you in full, return shipping covered. As with any return, please send it back unworn and with tags on.
Need a hand?
Not sure about sizing, or want help with a return? Message us — we usually reply within a few hours, and we'd always rather help you find the right piece than have you send one back.
Pieces kept at a Try Before You Buy fitting follow this policy. Items marked final sale can be tried and declined at the fitting, but cannot be returned once kept.
These return-postage terms apply to orders placed from 5 October 2026 at 22:24 (Bangkok time). We honour any more favourable return-postage offer you received from us.
Earlier orders keep the return-postage terms offered when purchased. If we offered you free return postage, we will honour that offer. Any more favourable rights under applicable law remain unaffected, including rights for faulty or incorrect goods.