Help Center

What if I don't receive my confirmation email?

Check your spam and Promotions/Updates tabs first — Gmail often files order emails there. Still nothing? [Contact us](https://umi.store/pages/contact) and we'll

Will I receive an order confirmation?

Yes — you'll get an email with your order number as soon as your payment is processed.

Is my payment information secure?

Yes. Your card details go straight to 2C2P or Stripe — we never see or store them.

What payment methods do you accept?

Visa, Mastercard, PromptPay, bank transfer and Cash at Store (Phuket pickup) — plus many others, including KBank, LINE Pay, GrabPay, Alipay and WeChat Pay, thro

I'd like to collaborate as an influencer / cont...

We're open to partnerships and brand ambassador collabs. [Send your handle](https://umi.store/pages/contact), audience, and a short pitch.

Can press or stylists request samples?

Yes — please [reach out](https://umi.store/pages/contact) with your publication and shoot details.