Try Before You Buy
How it works
Pick the pieces you'd like to try, switch your cart to Try Before You Buy, and choose a day and a time. A UMI stylist brings everything to you, you try it on, keep what you love, and pay only for that — at the door. Nothing is charged online.
Where we come
Anywhere on Phuket island: homes, villas and hotels.
Staying in a hotel? Enter the hotel's name and your room number as the address. The stylist will call you from the lobby when they arrive.
What you can reserve
Any piece that shows Try Before You Buy on its product page — up to six pieces per booking.
Not sure of your size? Add both. Each size counts as one of the six, and we bring exactly the pieces and sizes you reserved.
When
Monday to Friday, in one of three arrival windows: 11:00–14:00, 14:00–17:00 or 17:00–20:00, from tomorrow onwards.
We confirm your booking on the channel you used to reach us, or by phone, within one business day. Bookings made at the weekend are confirmed on Monday.
Who comes, and where you try
A UMI stylist. You try in private — the stylist waits outside, or in the lobby if you're at a hotel — and comes back to check the pieces through with you before leaving.
You have 30 minutes, which is plenty for six pieces. Tags stay on while you try.
Paying
You pay only for what you keep, when the stylist is with you: cash, card or QR PromptPay.
The order you see online shows the full value of everything you reserved. It isn't a charge — it's simply the list of what we're bringing. Your receipt for what you kept arrives by email after the visit.
Keeping nothing is fine
If nothing is right, the stylist takes everything back and there's nothing to pay. No explanation needed.
Returning something you kept
Our ordinary returns policy applies to anything you keep, with one exception: pieces marked final sale can be tried and declined at your fitting, but once kept and paid for they can't be returned.
Changing, cancelling, running late
Message us before your window — LINE, the chat on this site, WhatsApp or Instagram all reach the same team — and we'll move or cancel the booking. There's no fee.
If you're out when we arrive, we'll call and message you and wait 15 minutes. After that we head back and cancel the booking — nothing to pay. Book again whenever you're ready.
Looking after the pieces while you try
Tags stay on and the stylist checks each piece with you before leaving, so this rarely comes up.
Please try without make-up, perfume or deodorant touching the garments — the stylist brings a face cover for pulling tops on. If a piece is marked or damaged during the fitting so that it can no longer be sold as new, it's yours at its price, and like any damaged item it can't be returned.
Your details
We use your phone number and messages only to confirm and arrange your appointment.
Questions? Message us any time through Assistance at the top of the page, or on LINE, WhatsApp or Instagram — it all reaches the same people.